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[Bug & Suggestion] Account authentication failed!

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#1
Posted on 2017-06-20 14:39:16 | Show thread starter's posts only

Can't access the game unless I create a new account.  I've been on "waiting" in live chat for over FOUR hours, most of that with "current players waiting 0".  That, plus the lack of a forum post acknowledging the issue equals very poor customer service.

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#2
Posted on 2017-06-20 15:38:54 | Show thread starter's posts only

After five hours waiting for "live help", I've given up.

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#3
Posted on 2017-06-20 20:22:59 | Show thread starter's posts only

I'm sorry to hear you have been having this issue, unfortunately the Live Support department has been dealing with a large volume of complaints since the server issue occurred.  I can only suggest that you try again at a later time.

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